Returns

Clip On Earrings Chic aims to ensure customer satisfaction. If you are not completely satisfied with your order we accept items for exchange, refund or merchandise credit. To be eligible for a return, the item must be not on promotion, unused and in the same condition that you received it. It must also be in the original packaging. Any items returned must be received by Clip On Earrings Chic within 30 days of purchase to be eligible for refund, exchange or merchandise credit. Items returned within 14 days we accept for refund or merchandise credit. If returned between 15-30 days an exchange or merchandise credit will be granted.

 

  • Return the item within 30 days of purchase
  • Must be in original packaging and unworn
  • All refunds will be issued to the original form of payment
  • For all returns queries please contact sales@cliponearringschic.com

 

All items returned must be sent with proof of purchase, which is a valid printed out copy of the email order confirmation. 

All returns must be sent to:

 

Clip On Earrings Chic

Gas Company Tower

555 W 5th Street

Los Angeles

CA 90013

United States

 

Any item not in its original condition, is damaged or missing parts for reasons not due to Clip On Earrings Chic error will not be eligible for refund. Any item that is returned more than 30 days after delivery is not eligible to return for refund. All returns must be unaltered, unworn and in saleable condition. Please note used items will not be accepted for refund, merchandise credit or exchange unless defective. Some exclusions may apply.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two weeks.

 

The amount refunded will be the billed amount for the purchased item(s) returned less the initial shipping cost to dispatch the item(s), unless the item is defective or a mistake has been made on the part of Clip On Earrings Chic. Cost of initial shipping is not refunded even if a partial return on an order is made, unless the item is defective or a mistake has been made on the part of Clip On Earrings Chic.

 

You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. Clip On Earrings Chic will refund the shipping for any items received that it is in error of dispatch. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Clip On Earrings Chic is not responsible for any items which are lost in return transit. To ensure receipt to the return address recorded mail is suggested. If any item is lost in return transit we unfortunately cannot refund or issue a merchandise credit.

 

Refunds Process

There is often some processing time before a refund is posted. If you have received confirmation of refund eligibility and not had this within 2 weeks of return, please contact sales@cliponearringschic.com to update on the status of a return.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@cliponearringschic.com and send your item to: 

Clip On Earrings Chic

Gas Company Tower

555 W Sth Street

Los Angeles

CA 90013

United States

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Sale items

Only regular priced items may be refunded, sale items cannot be refunded. This covers purchase of items during any discount period or offers. If eligible and returned unworn within the 30 day period a merchandise credit will be issued. 

 

Chargebacks

Clip On Earrings Chic offers payments across various credit/debit cards and PayPal payments. Clip On Earrings Chic will review all items returned within the eligible period and refund or credit the amount where eligible to the customer. Clip On Earrings Chic must be contacted to acknowledge intent to return and establish eligibility for return before any dispute is raised through credit chargeback or PayPal dispute. Opening a dispute outside the 'Returns Policy' prior to contact with Clip On Earrings Chic will render any application with Clip On Earrings Chic for return, refund or merchandise credit ineligible. By purchasing from Clip On Earrings Chic you agree to adhere to this 'Returns Policy' agreement and submission of any or all of the terms outline within in settling a dispute. This does not affect your statutory rights.